Service Desk Associate (Fresh Graduate) - Remote in Bali

Technology Pryme Integrated Solutions, Inc. · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 5000000 - 7000000

Technology Pryme Integrated Solutions, Inc. is seeking a motivated and detail-oriented Service Desk Associate to join our dynamic team. This is a remote position based in Bali, offering a unique opportunity to contribute to our IT support services while enjoying the beautiful island lifestyle.

As a Service Desk Associate, you will be the first point of contact for our clients, providing them with prompt and efficient technical support. This role is perfect for fresh graduates looking to start their career in IT support with a reputable company.

We offer a competitive salary, a collaborative work environment, and the chance to work with a diverse range of clients. If you are passionate about technology and customer service, we encourage you to apply!

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Provide first-level technical support to clients via phone, email, and chat.
  • Document and track incidents, problems, and service requests.
  • Escalate complex issues to the appropriate teams for resolution.
  • Monitor and maintain IT systems to ensure optimal performance.
  • Assist in the implementation of new technologies and systems.
  • Conduct regular system checks and updates.
  • Collaborate with cross-functional teams to ensure smooth IT operations.
  • Provide training and support to end-users as needed.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Fresh graduate with a degree in Information Technology, Computer Science, or a related field.
  • Basic knowledge of IT systems, networks, and software.
  • Strong communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Familiarity with customer service best practices.
  • Proficiency in English for communication with international clients.
  • Basic understanding of remote work tools and platforms.
  • Willingness to work in a remote environment in Bali.

    • 🛠️ Keahlian

    IT supportcustomer serviceproblem-solvingremote workteamwork
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